Strike Force LLC

Commercial Maintenance Reference Guide

Family-owned since 2020, serving eastern and central Kentucky with reliable maintenance solutions.

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1. Company Overview

Your Local Experts

A family-owned business in Nicholasville, KY, dedicated to quality maintenance.

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1.1 Mission and Roots

Strike Force LLC, established in 2020, is a family-owned business at 177 Shannon Pkwy, Nicholasville, KY 40356. We aim to provide reliable, safe, and cost-effective maintenance for private schools, vendors, estates, restaurants, healthcare facilities, and non-profits in eastern and central Kentucky. Our family-run ethos ensures personal client relationships, and we leverage local suppliers in Lexington and Frankfort to pass on cost savings while strengthening community ties.

1.2 Why Choose Us

  • Cost-Effective: Services average under $150, no signup fees.
  • In-House Expertise: 99% of work by vetted technicians, trained 120 hours/year.
  • Flexible Terms: No mandatory contracts; optional 1-year locked-rate agreements.
  • Safety Commitment: Exceeds OSHA with child-centric protocols for schools.
  • Technology-Driven: Online Client Panel for real-time tracking and management.
  • Local Advantage: Kentucky roots ensure rapid response and cost savings.

1.3 Who We Serve

  • Private Schools: After-hours maintenance, child safety focus.
  • Vendors: Work order tracking, streamlined invoicing.
  • Estates: Multi-location support for retail/offices.
  • Restaurants: Equipment repairs to minimize downtime.
  • Healthcare Facilities: Preventive maintenance for critical systems.
  • Non-Profits: Discounted rates, community support.

1.4 History and Growth

Since 2020, we’ve grown to serve over 500 clients across 13 counties. We plan to add mobile service units by 2026 for faster emergency responses.

2. Service Area

Serving Kentucky

Comprehensive coverage across 13 counties with rapid response.

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2.1 Counties We Serve

  • Anderson (Lawrenceburg)
  • Bourbon (Paris)
  • Boyle (Danville)
  • Clark (Winchester)
  • Estill (Irvine)
  • Fayette (Lexington)
  • Franklin (Frankfort)
  • Garrard (Lancaster)
  • Jessamine (Nicholasville)
  • Madison (Richmond, Berea)
  • Mercer (Harrodsburg)
  • Montgomery (Mt. Sterling)
  • Scott (Georgetown)

Check your location at https://strikeforcellc.com/service_check.php. Email Support@StrikeForceLLC.com for expansion inquiries.

2.2 Response Times and Logistics

  • Standard Requests: 1-3 business days, confirmed via call/email.
  • Emergency Services: 4-8 hours, based on distance.
  • Logistics: Branded vans, weekly maintenance, GPS tracking, ETA notifications via Online Client Panel.

3. Services

Comprehensive Solutions

Detailed maintenance services tailored to your needs.

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3.1 Maintenance Services

  • Preventive Maintenance Plans: Quarterly HVAC filter changes, annual roof inspections, equipment lubrication. Post-inspection checklists logged in the Online Client Panel.
  • Custom Maintenance Plans: Examples include bi-monthly lighting checks for schools or weekly equipment diagnostics for healthcare. Contact us to design your plan.
  • General Repairs: Doors (hinge repairs, lock adjustments), windows (seal replacements), roofs (leak patching), walls (drywall fixes), floors (tile regrouting), paint (color-matched touch-ups). Material specs stored for consistency.
  • Installations/Removals: Networking cables, security cameras, signage. Details (e.g., wire lengths, camera angles) documented for future reference.
  • Locksmith Services: After-hours lockouts (2-hour response), key duplication, lock rekeying. Technicians carry master key systems for estates.
  • Lighting: Bulb replacements, fixture repairs, energy-efficient upgrades. Replacement schedules tracked in client profiles.
  • Janitorial (Optional): Deep cleaning of classrooms (desk sanitization), offices (carpet shampooing), common areas (trash removal). Monthly add-on.
  • Site Inspections: Assessments for water damage or structural wear, with photo reports and prioritized repair lists.
  • Emergency Services: 4-8 hour response for issues like broken windows or HVAC outages.
  • 3rd Party Estimate Reviews: Review external quotes for plumbing/electrical work, negotiate rates, provide comparison reports.

Services are tailored: after-hours for schools, work order tracking for vendors, multi-site coordination for estates, equipment focus for healthcare.

3.2 Detailed Service Processes

HVAC Maintenance Process:

  • Step 1: Client submits request via Online Client Panel, specifying HVAC issue.
  • Step 2: Technician dispatched within 1-3 days (or 4-8 hours for emergencies), equipped with diagnostic tools.
  • Step 3: On-site inspection: check filters, coils, and thermostat; test airflow and temperature.
  • Step 4: Clean or replace filters, lubricate moving parts, and tighten electrical connections.
  • Step 5: Provide client with a checklist and log results in the panel.

Locksmith Service Process:

  • Step 1: Client calls (888) 979-2176 for after-hours lockout.
  • Step 2: Technician arrives within 2 hours with lock-picking tools and master keys.
  • Step 3: Verify client identity, then unlock or rekey as needed.
  • Step 4: Update client profile with new key details.

Site Inspection Process:

  • Step 1: Schedule inspection via panel, noting specific concerns.
  • Step 2: Technician conducts a 1-2 hour assessment, photographing issues.
  • Step 3: Generate report with prioritized repairs, uploaded to panel.

3.3 Emergency Procedures

  • How to Request: Call (888) 979-2176 or use the Online Client Panel ("Emergency").
  • Response Time: 4-8 hours, prioritized for healthcare and schools.
  • Process:
    • Initial Call: Describe issue (e.g., flood); logged immediately.
    • Dispatch: Nearest technician sent with emergency kit.
    • Assessment: Verbal quote within 15 minutes.
    • Approval: Client approves via phone/panel; work starts.
    • Completion: Repairs done, report uploaded.
  • Rates: Start at $100, with NTE limits.
  • FAQs:
    • Not Available? Coordinate with alternate contact.
    • After Hours? 24/7 line ensures coverage.

3.4 Service Exclusions

We do not handle plumbing (e.g., sewer repairs) or large electrical work (e.g., panel upgrades). These are managed via project management with certified partners.

3.5 Project Management Services

  • Partnered Services: Plumbing (e.g., faucet repairs), electrical (e.g., outlet fixes), HVAC installations.
  • Process:
    • Consultation: Assess needs via phone/site visit.
    • Partner Selection: Choose from vetted network.
    • Estimate: Gather quotes, add 10% fee.
    • Scheduling: Coordinate around client hours.
    • Oversight: Daily progress reports in panel.
    • Completion: Final inspection, client sign-off.
  • Rates: Partner labor + 15% max fee.
  • Client Involvement: Approve estimates, monitor progress.

4. Online Client Panel

Manage Services

Your control hub for service tracking and more.

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4.1 Features

  • Service Requests: Submit with photos, priority, notes.
  • Tracking: Status updates ("Tagged," "In Progress," "Completed").
  • Invoicing: Download PDFs, approve payments, schedule installments.
  • Project Data: Access repair histories, specs, photos.
  • Multi-Location: Manage up to 10 sites with profiles.
  • Support Tickets: Track resolution times.
  • Calendar: Sync to avoid conflicts.
  • Billing & Budgeting: Dashboard of costs, pre-paid credits.
  • Account Management: Set permissions, monitor activity, request data recovery.

4.2 How to Access

4.3 Technical Support

Monthly updates based on feedback. For issues, email IT@StrikeForceLLC.com or use https://strikeforcellc.com/support_center.php. Response within 24-48 hours.

Troubleshooting Tips:

  • Can’t Log In? Reset password via login page.
  • Data Missing? Contact IT with account ID.
  • Slow Loading? Clear cache or switch devices.

5. Safety Standards

Uncompromising Safety

Rigorous protocols for secure maintenance.

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5.1 Client-Specific Protocols

  • Schools: 15-20 ft from children, step stools (4 ft max) near kids under 6, PPE, first aid, blood cleanup supplies. After-hours scheduling.
  • Vendors: Locked toolboxes, debris cleared, work zones marked.
  • Estates: Low-traffic scheduling (e.g., overnight) with signage.
  • Healthcare: Sterile protocols, masks, gloves.
  • Restaurants: Chemical spill containment, ventilation checks.

5.2 Technician Training and Vetting

  • Vetting: Background checks (criminal, driving, credit), license verification, drug screenings.
  • Training: 120 hours/year on ladder safety, PPE, fire drills, emergency shutoffs. Scenarios include school lockdowns, restaurant spills.
  • Gear: ID badges, uniforms, emergency kits (e.g., fire extinguishers).

5.3 OSHA Compliance

  • School Safety: Non-toxic materials, evacuation drills.
  • General Practices: Weekly audits, locked storage.
  • Emergency Response: Training for fire, spills, medical incidents; protocols logged online.

5.4 Client Responsibilities

  • Notify of hazards (e.g., asbestos).
  • Keep staff/children away from work zones.
  • Provide access, follow instructions.

FAQs:

  • Child Approaches? Technician pauses, alerts staff.
  • Equipment Fails? Use backups, escalate protocols.

6. Pricing and Payments

Transparent Pricing

Custom rates with flexible payment options.

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6.1 Pricing Structure

Rates customized by location, property type, usage, traffic, income. AI ensures affordability, trip charges $30-$75.

Client Group Trip Charge AVG Labor Rate AVG Parts AVG NTE AVG
Schools $30/visit $50/hour $50 budget, extras approved $150/order
Vendors $75/visit $75/hour (1-hour intervals) 15-20% markup $250/order
Estate $30/visit $50/hour 20% markup $150/order
Healthcare $65/visit $50/hour 15% markup $150/order
Non-Profit $30/visit $25/30min No markup $150/order

6.2 Not To Exceed (NTE) Guarantees

NTE caps costs based on scope. Scope changes require approval via Online Client Panel. Example: A school’s $150 NTE covered a door repair; additional work was approved separately.

6.3 Estimates Process

  • Cost: $30-$55, non-refundable; free for non-profits.
  • Includes: Research, sourcing details (e.g., part costs, availability).
  • Process:
    • Client submits request via panel.
    • We assess on-site or remotely (e.g., for a roof leak, we’d check materials needed).
    • Provide estimate within 24-48 hours, detailing labor, parts, timeline.
    • Client approves or requests revisions.
  • Emergency Rates: $100+ with NTE, quoted for vendors/healthcare.
  • 3rd Party Reviews: Compare external quotes, negotiate rates, provide report.

Example: A healthcare facility requested an estimate for lighting upgrades. We quoted $120, including $50 labor and $70 parts, approved within 24 hours.

6.4 Invoicing Process

  • Generation: Invoices issued post-service via Online Client Panel (schools, estates, healthcare) or emailed (vendors).
  • Details: Includes service date, description (e.g., "HVAC filter change"), labor hours, parts, total cost, NTE limit, payment terms.
  • Approval: Clients review and approve in panel; vendors confirm via email.
  • Payment Options:
    • Pay Per Service: Due upon completion.
    • Pre-Paid: Use credits from Project Savings Account.
    • NET Payments: Net 14, 30, 45, 60; Net 30 for projects over $500.
    • Split Payments: $10 fee if added post-service.
  • Fees: $3/credit card; no fees for ACH.
  • Penalties: $25 (5 days late), $50 (bad check), 10%/30 days (waived with $50 payment).

Example: An estate client received an invoice for $130 ($50 labor, $80 parts) for a window repair, paid via ACH within Net 30 terms.

6.5 Credits Process

  • Pre-Paid Credits: Funds held in a Project Savings Account, usable anytime for services.
  • Adding Credits: Deposit via Online Client Panel; no fees for ACH, $3 for credit card.
  • Usage: Apply credits at checkout; balance tracked in panel.
  • Non-Profit Donations: Credits can be donated via donate@StrikeForceLLC.com.

Example: A non-profit deposited $200 in credits, used $150 for an HVAC tune-up, with $50 remaining for future services.

6.6 Non-Profit Services

  • Billing: $25/30min, first hour split.
  • Estimates: Free.
  • Fees: Capped at $25.
  • Parts: No markup.
  • Support: 1% sales donation, funded services at labor-only rates.

Example: A non-profit school received a $200 credit for a donated HVAC tune-up, used with no additional fees.

6.7 Payment Disputes

Example: A vendor disputed a $75 trip charge, resolved with a $25 credit after review.

7. Warranty

Reliable Support

Warranties for workmanship with easy claims.

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7.1 Labor Warranty and Claims

  • Coverage: 30 days for workmanship defects, free revisits.
  • Exclusions: Parts unless specified.
  • Claim Process: Submit via panel or email with order number, photos.
  • Response: Revisit within 2 days.

Example: A school claimed a door repair issue; we fixed it within 24 hours at no cost.

7.2 Extended Warranties

Up to 1 year for HVAC plans. Details in Online Client Panel; renewals available.

8. Terms of Service

Clear Agreements

Transparent terms for a fair partnership.

TOS

8.1 Term and Termination

  • Duration: 1 year, locked rates.
  • Adjustments: 30 days’ notice for rate changes due to fuel costs.
  • Termination: 30 days’ notice via email; pay for completed work.

Example: A vendor terminated after 6 months, settling a $300 balance.

8.2 Governing Law

Kentucky law applies; disputes in Jessamine County courts.

8.3 Entire Agreement

This guide and agreements govern; amendments need written consent.

8.4 Client Responsibilities

  • Provide accurate data.
  • Pay on time.
  • Notify of property changes.

9. Contact Information

Connect with Us

Start with a free consultation or panel signup.

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9.1 How to Get Started

Example: A healthcare client started with a $50 estimate for lighting upgrades.

9.3 Response Times

  • Inquiries: 24 hours.
  • Tickets: 24-48 hours.
  • Emergencies: 4-8 hours.